1. Introduction

InfuseAI Agency ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any communication channel.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name and contact information (email address, phone number, mailing address)
Business information (company name, job title, industry)
Communication preferences
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system, device type)
IP address and approximate location
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To respond to your inquiries and fulfill your requests
To send you marketing communications (with your consent)
To personalize your experience on our website
To analyze usage trends and improve our website
To protect against fraud and unauthorized access
To comply with legal obligations

4. SMS/Text Message Marketing (A2P Compliance)

Consent to Receive Text Messages

By providing your phone number and opting in, you consent to receive text messages from InfuseAI Agency. These messages may include:

Promotional offers and discounts
Service updates and announcements
Appointment reminders
Follow-up communications regarding your inquiry

Message Frequency

Message frequency varies based on your interaction with us. You may receive up to 4 messages per month. Message and data rates may apply depending on your carrier and plan.

How to Opt-Out

You can opt out of receiving text messages at any time by:

Replying STOP to any text message you receive from us
Contacting us at admin@infuseai.agency
Calling us at (435) 691-4434

After opting out, you will receive one final confirmation message. You will no longer receive promotional text messages unless you opt in again.

No Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes. Your information is used solely for the purposes described in this Privacy Policy.

Support

For help with our SMS program, reply HELP to any message or contact us at admin@infuseai.agency or (435) 691-4434.

5. Telephone Marketing & TCPA Compliance

Consent to Receive Calls

By providing your phone number, you expressly consent to receive telephone calls from InfuseAI Agency, including calls made using an automatic telephone dialing system or prerecorded voice messages, for marketing, informational, and service-related purposes.

Your Rights Under TCPA

Under the Telephone Consumer Protection Act (TCPA), you have the right to:

Revoke consent to receive marketing calls at any time
Request to be placed on our internal Do-Not-Call list
Not be required to consent to telemarketing calls as a condition of purchasing goods or services

How to Opt-Out of Calls

To stop receiving marketing calls from us:

Tell our representative during any call that you wish to be removed
Email us at admin@infuseai.agency with "Do Not Call" in the subject line
Call us at (435) 691-4434 to request removal

We will process your request within 30 days. Please note that opting out of marketing calls does not affect transactional or service-related communications.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

Remember your preferences and settings
Understand how you use our website
Deliver relevant advertisements
Analyze traffic and improve performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who help us operate our business (hosting, analytics, email services)
Business Partners: With your consent, for joint marketing initiatives
Legal Requirements: When required by law, subpoena, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with similar data protection laws, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
Right to Object: Object to processing of your data for certain purposes, including direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

Legal Basis for Processing

Under the GDPR, we process your personal data based on:

Consent: When you submit a contact form or opt-in to communications.
Legitimate Interest: For improving our services and website security.
Contract Performance: When necessary to fulfill a service agreement with you.
Legal Obligation: When required to comply with applicable laws.

Data Retention Under GDPR

We retain your personal data only as long as necessary:

Contact form submissions: 3 years from date of submission
Consultation records: 5 years for business and legal purposes
Cookie data: Varies by type (30 days to 1 year)

To exercise any of these rights, contact us at admin@infuseai.agency. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

InfuseAI Agency

Email: admin@infuseai.agency

Phone: (435) 691-4434